Assembled

Assembled is a workforce management platform for customer support teams that provides automation, forecasting, scheduling, real‑time staffing controls and performance analytics. Teams can adjust schedules on the fly, rebalance workloads and keep service levels on track with granular visibility into queues and channels.

The platform integrates with common support and communications tools and offers partner integrations for deployment in existing environments. Solutions span scaling support, capacity planning, intraday management and reporting for data‑driven support operations.